At SunDown Resort, we strive to provide a seamless booking experience and ensure clarity in our policies. By confirming a booking with us, guests agree to the following refund and cancellation terms.
Booking Confirmation: All reservations are confirmed only after receiving 100% advance payment. Once the booking is confirmed, the reservation is considered final.
Cancellation Policy: All bookings made at SunDown Resort are non-cancellable and non-refundable. Guests are advised to review their travel plans carefully before confirming their reservation.
No-Show Policy: In case a guest fails to arrive on the scheduled date (no-show), the full booking amount will be forfeited and no refund will be issued.
Rescheduling Requests: Any request for date changes or rescheduling is subject to availability and management approval. Additional charges may apply depending on the revised dates and package.
Early Check-Out: In case of early departure before the scheduled check-out date, no refund or adjustment will be provided for the unused stay duration.
Force Majeure: SunDown Resort shall not be held responsible for cancellations or delays caused by circumstances beyond our control such as natural calamities, government restrictions, or unforeseen events. In such cases, rescheduling may be offered at management discretion.
Payment Gateway Charges: Any transaction or payment gateway charges, if applicable, are non-refundable under all circumstances.
Modification by Resort: SunDown Resort reserves the right to modify, amend, or cancel bookings in exceptional situations. In such cases, guests will be offered an alternative date or equivalent arrangement.
Contact & Support: For any queries related to cancellations or bookings, guests are requested to contact our support team through the official website or customer care channels.